Can I send direct to my client?
Yes. We like to encourage this so that your client will benefit from our fast turnarounds. Remember to use your Print Portal, this will save time as all your addresses will be stored there!
What are your delivery charges?
There are none. Delivery starts at £3.59 within mainland UK. Some
postcodes, including Northern Ireland (BT), the Scottish Highlands & Islands (AB31-38, AB41-45,
AB51-56, FK19-21, HS, IV, KA27-28, KW, PA20-88, PH5-10, PH15-26, PH30-44, ZE), the Isle of Man
(IM), and the Isle of Wight (PO31-41) may take between 3 and 5 working days, and will incur a charge:
Isle of Wight - £7.50 + VAT
Scottish Highlands - £4.00 + VAT
Northern Ireland/Isle of Man - £6.00 + VAT
Unfortunately, we do not currently deliver to the Channel Islands or the Republic of Ireland.
How long does delivery take?
All our parcels are sent the next working day. More remote postcodes can take between 3-5
days, however these postcodes will be given the chance to choose a faster delivery service at checkout if they desire. We will tell you during the order process what day you can expect your delivery. We currently dispatch 99.8%
of orders on time. Despite this, please bare in mind that courier companies fail to deliver between 2-4% of
parcels on time; if your order time is critical, we would recommend using our Express+ Service or upgrading to Same Day. We also offer Saturday delivery for most postcodes.
Why has my dispatch date or delivery date changed?
If your documents are rejected, or we have failed to receive your documents by 5pm on the day of order , your dates may be altered, however we will keep you well informed during the entire order and delivery process. Production turnaround times are based on receiving print ready artwork on time.
Will my orders be sent/arrive together?
Different products have different turnarounds. This is dependant on the complexity and scale of production that is involved in each particular product and will be
dispatched accordingly. Each order placed is treated separately. For example, two orders of business cards will be dispatched as two
separate orders, and will not be bundled together. Rest assured - delivery is still FREE.
What happens if my artwork is wrong?
As trade printers, we predict print ready files to be provided. Files that do not adhere to our specifications may produce an unexpected outcome, they may also be rejected or delay your job. The specifications we provide are industry standard and can be found here.
What Artwork Services do you offer?
We have four different levels of artwork service: Just Print, File Check, File Assist and Design.
Just Print: Your Print Ready PDF as supplied will be automatically Just Printed. This is a free service.
File Check: We offer a double check on your Print Ready Files before proceeding to print, making sure everything is as it should be. There will be a charge for this service, starting at £2.50 +VAT which will increase along with the intricacy of your job.
You can also order a PDF Proof for an extra £4.00 +VAT.
File Assist: In which we turn your finished design into a Print Ready PDF. There will be a charge for this service, starting at
£15.00 +VAT which will increase along with the intricacy of your job. This price includes a PDF Proof.
Design: This involves us designing your product for you, all you have to do is provide us with the design brief at the end of your order. There is a charge for this, which depends on the intricacy of your job.
My artwork has been rejected what should I do?
If your file has been rejected while using our Just Print service, we will give you the opportunity to re-upload your artwork, as it means we were unable to print what you have previously provided. While using our File Checking service our automated systems will detect any common errors with your files. If this happens, you will receive an email alerting you of said error and you will be provided with the option to reupload your corrected file. You can also choose to email the relevant designer back with your consent if you choose to ignore the error. Please be aware: this service should not be viewed upon as a replacement for proofing due to the fact it is focused on technical
aspects. This includes low resolution images, incorrect dimensions, unembedded fonts etc. These are the things that can ensure your file is print ready.
Can I receive a proof?
You may request a proof along with our File Checking service at an extra cost. It is our recommendation that even if you do not request this service for your standard products, you add File Checking and proofing for your
booklets. This is because of the various different ways booklets are laid down etc, as well as the added value. We will send you a low resolution PDF proof in order for you to check these things are correct for your design. You will receive your proof by 1pm the next working day after
placing your order; you have until 5pm on the proofing day to accept the proof.
What's the difference between Saver, Standard, Express+ and Same Day?
Saver, Standard, Express+ and Same Day are our production times. For the fastest possible turnaround, you should use Same Day. If orders are completed before 11am,
we guarantee to print and dispatch the very same day as the order was placed. This means you or your customer will receive the order on the next working day.
Please note that turnarounds are specific to different products. The more processes the product has to go through will increase the amount of time it takes. To give an example, for Flyers Saver will be a four day turnaround, Standard is two days and Express+ is one day before dispatch. Delivery dates are provided throughout the ordering process.
I have other products not listed on your website that I would like you to print - is this possible?
Our website displays the most common products that are available, and is always being updated. If you require something that isn't displayed on our website, you can fill in our bespoke quote enquiry form to receive a competitive price for your requirements. If you regularly order specific products, we can offer personal products to be added to your Print Portal.
I order lots of the same product, can I have a discount?
We strive to have very competitive prices on our site. However depending upon the volume of your order and the amount you spend with us, it may be possible for us to apply discounts in certain circumstances. Your Personal Price List is unique and only yours.
Why have I been charged a surcharge?
If you are paying by debit card then the price displayed is the price you pay. However if your payment method is either credit card or PayPal there will be a 3%
+ VAT surcharge. We believe it is fair to only charge those that cost us more to handle higher prices rather than everyone.
Will my customer know that I have used Just Great Print?
No. Our packaging is unbranded and has no reference to Just Great Print. If we send your order directly to your client the senders address will be your personal company address.
I sell my products onto resellers and don't want my company names as sender, can this be changed?
Yes, if you contact us, we can change the sender address to something basic. However, for ad hoc
orders this cannot be done and will mean all your orders will be sent out with the address Sending Depot North, UK.